Privacy.

Last updated: 6 September 2026

This page explains what we collect when you use this website to book a detail, why we collect it, who else sees it, and what you can ask us to do with it. We have kept it short on purpose. If anything is unclear, call us on (530) 815-5357 or email Rick@TGScene.com.

What we collect

When you book, we ask for your name, email address and phone number; your vehicle's year, make, model, colour and size, and its licence plate if you give it; the address where the vehicle will be, since we come to you; the services you chose, the date and time, and any notes you add; whether you are paying now or at the appointment; and a referral code, if a friend gave you one.

Our server also records your IP address and basic browser information in short-lived security logs. We use these to stop abuse — for example, someone trying to make hundreds of bookings — and to fix problems. They are not used to track you around the web.

We do not use analytics, advertising trackers or social-media pixels. Nobody is following you off this site.

Why we collect it

To schedule and carry out your appointment, and to know what vehicle to expect. To send you a confirmation, a reminder, and updates if anything changes. To reach you about your booking if we need to. To run the referral programme. To keep business records, including for tax. And to keep the site secure and working.

We use your information for those things only. We do not sell it, and we do not use it for advertising.

Who else sees it

We use a small number of service providers to run this site, and each one sees only what it needs.

Stripe handles online payments. If you pay online, Stripe receives your email address, your booking reference and the items you are paying for. Your card details are typed on Stripe's own secure page and go straight to Stripe. We never see or store your card number.

Resend delivers our emails, and receives your name, email address and the booking details contained in the message.

Fly.io hosts the website and Neon hosts the database, both on servers in the United States. They hold the information above in order to run the site for us.

Spotless Software builds and maintains the booking system on our behalf, and can see this information only for that purpose.

Beyond these, we share your information only where the law requires it, such as a valid court order.

Cookies

This site uses two cookies, and both are essential. A session cookie keeps track of your booking while you are making it. A referral cookie, named gs_ref, is set only if you arrive through a friend's referral link; it remembers the code for 30 days so it can be applied when you book, and it is deleted as soon as your booking is complete. While booking you can untick "Apply referral code" if you would rather it were not used.

There are no advertising or cross-site tracking cookies.

The referral programme

After your first booking you get a personal referral code to share. When a friend books with your code, you get 10% off your own booking. We tell you that a friend booked; we never tell you which one. Your friend sees only that a friend sent them, and never sees your name unless you have told them yourself.

Emails and texts

We email you about your bookings: a confirmation, a reminder before the appointment, and a message if anything is cancelled or moved. Those are part of the service and are not marketing.

We only send offers or promotions to customers who have asked for them, and every one of those carries a one-click unsubscribe link. Unsubscribing takes effect immediately and never affects the emails about your actual bookings.

We do not currently send text messages. If that changes, we will only text you after you have ticked the box asking for them, and you will be able to reply STOP at any time.

How long we keep it

Twelve months after your appointment, the system automatically blanks the licence plate, the address and any notes on that booking, leaving only the service, the date and the amount for our accounts.

Your customer record — name, email, phone and vehicle — is kept while you are a customer, so that booking again is quick, or until you ask us to delete it.

Payment records are held by Stripe under its own privacy policy. We keep the amount, date and reference of each payment for as long as tax law requires.

Security logs are kept for about 30 days.

Your choices

Contact us at Rick@TGScene.com or (530) 815-5357 and we will:

Show you what we hold about you, or correct it.

Delete your details. We remove your name, email, phone, plate, address and notes, and they cannot be recovered afterwards. We keep the dates and amounts of past bookings with nothing that identifies you, because we need those for our accounts. We cannot do this while you have an upcoming appointment or an unused referral reward, so cancel or use those first, or ask us to.

You can also manage a booking yourself using the link in your confirmation email, which lets you move or cancel it without calling.

We will respond within 30 days, and we will never treat you differently for asking.

We do not sell your information

We do not sell your personal information, and we do not share it with anyone for advertising. We never have.

California residents

The California Consumer Privacy Act applies to businesses above certain size thresholds — broadly, tens of millions of dollars in annual revenue, handling the personal information of 100,000 or more California residents in a year, or making half or more of their revenue from selling or sharing personal information. The Grime Scene is below all of them, so the Act's formal requirements do not currently apply to us.

We follow the practices on this page regardless. You can ask to see or delete your information at any time using the contact details above, we do not sell it, and we will not penalise you for asking. If our position ever changes, we will update this page and follow the law's requirements.

Children

This site exists to book vehicle services and is not aimed at children. We do not knowingly collect information from anyone under 16. If you believe a child has given us information, contact us and we will delete it.

Changes to this page

If we change how we handle your information, we will update this page and the date at the top. If a change is significant, we will email customers who have a booking with us.

Contact

The Grime Scene — mobile detailing, we come to you.
Rick@TGScene.com
(530) 815-5357